FAQs

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Press and hold "Power ON / OFF" for 2 seconds to turn on the unit. Press "Menu" to select temperature, direction, ℃ / F and timer one by one and press "Adjust" to set the value.It will start heating after your temperature setting.Comb it to remove tangles and divide the hair into several sections, not exceeding 2 cm wide.Leave the section of hair through the curling chamber and press "Start" to activate the motor to draw the hair into the curling chamber.Please release the "Start" button when you hear the first beep.When you hear the final beep, automatic curing is complete.

It depends on the type of curly hair you want: for soft curls, you can set the temperature between 130-150 degrees and the timer between 8 and 12s. For tight curls, you can set the temperature to 150-180 degrees and the timer to 13-q18s.I need to change something on my order. How can I do that?We ship items very quickly after receipt of orders. So, if you need to change anything about your order, please send us an email as soon as possible:Use the e-mail address silkycurlshop@gmail.comWrite the topic as "Changes".Include your order number.Include the desired changes. 

Yes, it will turn off automatically after 10 minutes without using.

Yes, absolutely. We deliver worldwide.

We take 1 to 2 days to process your order, then 4 to 8 days to deliver it to you.On rare occasions, customs clearance times may be added.

To make your experience as enjoyable as possible, we have set up tracking software linked to your order here. This allows you to easily track your order. All you need is your email address and order number.In addition, once orders have been shipped and processed, our shipping department comes with a tracking number that we will send to you. In case it hasn't been sent, please send us an email here and we will get back to you within 24 hours.

Our offices are located in France. Our international warehouse is located in China.

At Silky Curls, we're confident that you'll get amazing results at home, but if you don't, we offer a 14-day money back guarantee so you can get curly, silky hair! For more information, click here.